Stay Updated on Your Shipment Every Step of the Way
Once you’ve shipped your device, you can easily track its journey to us. Here’s how:
1. Check Your Welcome Kit Email
When you completed your trade-in order, we sent you a Welcome Kit by email. This includes:
A link to your Customer Portal
A prepaid shipping label with your tracking number
2. Use the Customer Portal
You can view your tracking number and current order status anytime through the portal.
Just enter the email address used for your order and click Send Login Link. Once you're in, select your order and view the status or reprint your label if needed.
3. Track Directly on Carrier Websites
Prefer to go straight to the shipping carrier? Use the links below and enter your tracking number:
Tip: If you don’t see tracking updates right away, it may take a few hours for the carrier to scan your package.
Still Have Questions?
If you’re having trouble finding your tracking number or need help with your shipment, send us a message. We’re here to help.