If your device is not in the condition described during the quoting process, we will send you a revised quote based on its actual condition.
If you choose not to accept the new quote, we will return your device free of charge.
Lost, Stolen, or Anti-Theft Locked Devices
Devices that are placed on hold due to a Google, Samsung, or iCloud lock, or that have been reported as lost or stolen, will incur a $10 return shipping charge if they need to be sent back. This only applies to locked or blocked devices.
If you have any other questions or need further clarification, feel free to contact us for assistance.