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What is the Customer Portal?

The BuyBack Platform Customer Portal helps you manage your device submissions and track your order status.

Updated over a month ago

🔗 How to Access the Customer Portal

You can also access the portal through our website:

On Desktop:

  1. Click "Track Status" in the upper right corner

On Mobile:

  1. Tap the menu icon (☰) in the upper left corner

  2. Select "Track Status"


📬 How Login Works

  1. Enter the email address associated with your BuyBack submission.

  2. We’ll email you a secure login link (no password needed).

  3. Tap the “Log In” button in that email to access your account instantly.

No password to remember.
🔒 Your login link is secure and unique to you.


✅ Helpful Tips

  • Your login link doesn’t expire, but it’s only for you — do not forward it to others.

  • If you didn’t request the email, you can safely ignore it. Your account is still secure. 😊

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